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Contact Call to Safety’s 24/7 crisis line for support and information: 1.888.235.5333.

الحصول على الدعم: اتصل الآن للتحدث مع مناصر باللغة العربية باستخدامكم خدمة الترجمة التابعة لبنك اللغات الخاص بنا. 1.888.235.5333
အကူအညီ ရယူပါ - ကၽြႏ္ုပ္တို႔၏ဘာသာျပန္ဝန္ေဆာင္မႈကို အသံုးျပဳလ်က္ ျမန္မာစကားျဖင့္ ေရွ႕ေနတစ္ဦးႏွင့္ ေဆြးေႏြးေျပာဆုိႏုိင္ရန္ ယခုဖုန္းဆက္ပါ။ 1.888.235.5333
获得支持:现在即可拨打电话,借助我们的语言银行翻译服务,用中文与辩护律师通话。1.888.235.5333
सहयोग लिनुहोस् : अधिवक्तासंग नेपालीमा कुरा गर्न हाम्रो भाषा बैंक अनुवाद सेवामा सम्पर्क गर्नुहोस | 1.888.235.5333
Получите поддержку: позвоните прямо сейчас, чтобы, воспользовавшись сервисом нашего банка переводческих услуг, поговорить с защитником ваших прав по-русски. 1.888.235.5333
Hel Taageero: Wac hadda si aad u-doode kula hadasho af Soomaali adiga oo adeegsanaya adeegga baanka tarjumadda luqadda. 1.888.235.5333
Obtén apoyo: llama ahora para hablar en español con un defensor, utilizando nuestro servicio de traducción del banco de idiomas. 1.888.235.5333
Để Được Hỗ Trợ: Hãy gọi ngay bây giờ để được nói chuyện với một người bảo vệ nói tiếng Việt và sử dụng dịch vụ phiên dịch trong hệ thống ngôn ngữ của chúng tôi. 1.888.235.5333
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Our Impact

Call to Safety is accountable to survivors, our partner agencies, and our community. We are always learning more about how our services impact survivors and those who care about survivors, and how we can improve. We’re excited to share with you what we know in our Annual Stakeholder Reports and Quarterly Direct Service Reports.

Call to Safety believes in knowledge-sharing and looks forward to disseminating the promising practices that inform our work. We take a survivor-led, trauma-informed approach to our direct service, and our Quarterly Reports will highlight how these guiding philosophies come into praxis. The Quarterly Report will also highlight community partnerships and collaborations that Call to Safety is actively engaged with.


2016

2016 Q1 January – March

2016 Q2 April – June

2016 Q3 July – September


2015

2015 Q1 January – March

2015 Q2 April – June

2015 Q3 July – September


2014

2014 Q1 January – March

2014 Q2 April – June

In 2014, Call to Safety – then PWCL – conducted a comprehensive program evaluation to hear directly from survivors about how they experience our services. Our goal was to establish a set of service delivery guidelines, or Promising Practices, to guide our programming. We learned from survivors who participated in the evaluation that exceptional crisis line service will be delivered according to these guidelines:

Give each caller space and listen deeply.

Use a soft, caring tone of voice that is not scripted.

Encourage survivors to call back any time, 24/7.

Engage in creative problem solving to help survivors find direction even when resources are unavailable.

Be honest about the availability of potential resources.

Use the ‘warm handoff’ technique whenever possible to connect survivors to other resources.

Call to Safety plans on conducting annual survivor-led evaluations to continuously learn from survivors and improve our services.

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