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Contact Call to Safety’s 24/7 crisis line for support and information: 1.888.235.5333.

الحصول على الدعم: اتصل الآن للتحدث مع مناصر باللغة العربية باستخدامكم خدمة الترجمة التابعة لبنك اللغات الخاص بنا. 1.888.235.5333
အကူအညီ ရယူပါ - ကၽြႏ္ုပ္တို႔၏ဘာသာျပန္ဝန္ေဆာင္မႈကို အသံုးျပဳလ်က္ ျမန္မာစကားျဖင့္ ေရွ႕ေနတစ္ဦးႏွင့္ ေဆြးေႏြးေျပာဆုိႏုိင္ရန္ ယခုဖုန္းဆက္ပါ။ 1.888.235.5333
सहयोग लिनुहोस् : अधिवक्तासंग नेपालीमा कुरा गर्न हाम्रो भाषा बैंक अनुवाद सेवामा सम्पर्क गर्नुहोस | 1.888.235.5333
Получите поддержку: позвоните прямо сейчас, чтобы, воспользовавшись сервисом нашего банка переводческих услуг, поговорить с защитником ваших прав по-русски. 1.888.235.5333
Hel Taageero: Wac hadda si aad u-doode kula hadasho af Soomaali adiga oo adeegsanaya adeegga baanka tarjumadda luqadda. 1.888.235.5333
Obtén apoyo: llama ahora para hablar en español con un defensor, utilizando nuestro servicio de traducción del banco de idiomas. 1.888.235.5333
Để Được Hỗ Trợ: Hãy gọi ngay bây giờ để được nói chuyện với một người bảo vệ nói tiếng Việt và sử dụng dịch vụ phiên dịch trong hệ thống ngôn ngữ của chúng tôi. 1.888.235.5333

Our Impact

Call to Safety is accountable to survivors, our partner agencies, and our community. We are always learning more about how our services impact survivors and those who care about survivors, and how we can improve. We’re excited to share with you what we know in our Annual Stakeholder Reports.

2016 Survivor-Led Evaluation

Our 2016 Survivor-Led Evaluation was focused on learning more about our Direct Service Advocacy Program. The project validated our knowledge that survivors enter the Direct Service Advocacy Program with competing needs for housing, employment, and safety, among others. However, there is one need that is common to survivors engaging with the DSA Program: connection. Specifically, we know survivors seek connection with someone who understands their experiences, and believes, listens to, and supports them. This is a need we meet from the first contact with participants. Survivors and advocates also shared that our services support the following aspects of survivors’ well-being:



Meaningful Access to Relevant Resources

Social Connectedness


Read the full report to learn more about how individuals who connect with Call to Safety’s Direct Service Advocacy Program find a source of support that meets them where they are, acknowledges their whole self, and provides a place of stability to move towards thriving.

2014 Survivor-Led Evaluation

In 2014, Call to Safety – then PWCL – conducted a comprehensive program evaluation to hear directly from survivors about how they experience our services. Our goal was to establish a set of service delivery guidelines, or Promising Practices, to guide our programming. We learned from survivors who participated in the evaluation that exceptional crisis line service will be delivered according to these guidelines:

Give each caller space and listen deeply.

Use a soft, caring tone of voice that is not scripted.

Encourage survivors to call back any time, 24/7.

Engage in creative problem solving to help survivors find direction even when resources are unavailable.

Be honest about the availability of potential resources.

Use the ‘warm handoff’ technique whenever possible to connect survivors to other resources.

Call to Safety plans on conducting annual survivor-led evaluations to continuously learn from survivors and improve our services.